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第 11 课:Dealing With Complaints-1

G:Good morning, Rose. What can I do for you?

R: Well, I hate to disturb you, but I really can't stand it any more.

Can you change my room for me? It's too noisy.

I was woken up several times by the noise the baggage elevator made.

It was too much for me.

G:I'm sorry to hear that. This room is at the end of the corridor.

It's possible that the noise is beard early in the morning when everything is quiet.

K:Anyhow, I'd like to change my room.

G:Let me check with the Front Desk and I am sure they will come up with a satisfactory solution.