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第 11 课:Dealing With Complaints-2

G:Well, Rose, they are awfully sorry for the inconvenience.

They will change the room for you. Here comes the manager.

M:I'm awfully sorry, miss. I do apologize.

We'll manage it, but we don't have any spare room today.

Could you wait till tomorrow?

A tour company will be leaving tomorrow morning.

There'll be some rooms for you to choose from.

R:All right. I hope I'll be able to enjoy my stay in a quiet suite tomorrow evening and have a sound sleep.

M:Be sure. And if there is anything more you need, please let us know.

R:OK.Thank you. And thank you, too, Mr. Li.

G:You're welcome. I hope you'll be more comfortable in your new room.