V:Can I help you,sir? 我能为你效劳吗? C:I've bought a TV from your company. You've promised to deliver it on Monday. 我在你们公司买了一台电视, 你们承诺在星期一送货. But I waited for a whole day and no one showed up. 但我在家待了一整天也不见有人来. I called the shop, but the salesgirl was very rude. 致电到贵店却受到一店员的无礼对待, I want to lodge a strong complaint. 我要提出严厉投诉. V:I'm extremely sorry, sir. I'll look into the matter right away. 非常抱歉, 先生, 我会立刻调查此事. Would you please give me your name and telephone number? 请你把姓名, 电话告诉我,好吗? I'll call you back as soon as possible. 我会尽快回复你.
