1．Taking a message 捎个信儿 A：Hello，Barneys Garage. B：Hello. Mr. Higgins，please. A：He just stepped out. Can I take a message？ B：Oh yes，this is Penny's Pet Boutique. Please remind him that his appointment for his dog's shampoo and cut is on Saturday morning at 11 am. A：I'll make sure he receives the message. B：That's fine. A：Thanks for calling. 2．Dialed the wrong number 拨错号 A：Good morning. Craftsman Company. Can I help you？ B：Uh...yeah. Hi！Is Susie there？ A：You must have dialed the wrong number. B：Oh. I'm sorry. But is this 321-9987？ A：Sorry. This is 321-9887. B：I am really sorry. A：It's ok.
