高级英语对话 第 245 课：额外收费-3

A: May I help you?
B: I have a problem.
A: What's the problem?
B: Someone else is making charges on my debit card.
A: I need to see a statement for your debit card.
B: I have it right here.
A: Can you show me which charges you're referring to?
B: The last four charges.
A: We will need to do an investigation on this.
B: How long will that take?
A: We'll have to freeze payment on those charges until the investigation is finished.
B: I really appreciate your help.