高级英语对话 第 316 课：报保险公司-1

A: Hello, how may I help you?
B: I need to ask you something about my insurance.
A: What's your question?
B: Did you make any changes to my insurance?
A: What kind of changes are you referring to?
B: My premium isn't the same.
A: Is there a problem with your premium?
B: Did you guys raise my premium?
A: Yes, we did go up on the premiums.
B: Why wasn't I told of this change?
A: I apologize, and next time we will make sure to let you know.
B: I'd appreciate that.