高级英语对话 第 413 课：投诉问题-2

A: I want to change rooms immediately, plus a refund for tonight.
B: I'm sorry, sir. Exactly what is the problem?
A: I'm knee-deep in cockroaches!
B: I'm so sorry, sir. We'll give you a new room immediately, and give you a refund also.
A: Thank you. I'm glad that this hotel strives to keep its reputation intact.
B: Sir, we always try to please our guests.