高级英语对话 第 413 课：投诉问题-3

A: I'm quite upset! I want a new room and a refund for tonight.
B: Forgive me, sir, I haven't been told what the problem is.
A: I'm about to be swept away by millions of cockroaches!
B: My apologies, sir. We'll transfer you to a new room at once and give you a full refund.
A: Thank you. I didn't want to have to take this to court.
B: Sir, we never want a guest to stay here mad or unhappy.