高级英语对话 第 413 课：投诉问题-4

A: This room is unacceptable. I want a new one, and I want a refund for tonight.
B: Would you please tell me the exact problem, sir?
A: I'm being attacked by hordes of cockroaches!
B: Oh, my gosh, they're back? Another room at once, sir, plus a full refund, of course.
A: Thank you very much. This has been a most unsettling experience.
B: Sir, our guests are our reason for being.