A: My amenities bill says that I owe $10 for a movie, but I never ordered one. B: Let's see. It says that you were charged Monday at 9:00 p.m. for the movie "Titanic." A: That's absolutely wrong! I was out exploring the city Monday night. B: Okay, let me see what I can do. A: Thank you. I didn't think it would be this simple. B: I can take the $10 off your bill, but I need to charge you $2 for the service. A: Are you serious? I have to pay $2 for a movie I never watched? B: Unfortunately, sir, it's how the computer is programmed. A: This is outrageous! I'm never coming back to this hotel again! B: I'm sorry, sir. Perhaps you'd like to write a letter to headquarters. 2 A: I just discovered that I owe $10 for a movie that I never ordered. B: Let me check, sir. You were charged for watching "Titanic" Monday night. A: That is absolutely incorrect! I was out on the town Monday night. B: Okay, sir, bear with me a moment. A: Thank you for taking my word over the computer's word. B: One slight problem, sir. I need to charge you $2 to remove this error from your file. A: You can't be serious. You're making me pay $2 for a movie I never watched? B: I feel your pain, sir. A: Absolutely unbelievable! You people should be ashamed of yourselves. B: I agree with you, sir, but all I do is work here. 3 A: You guys are charging me $10 for a movie that I never ordered or saw. B: Let's see, sir. According to your file, you watched "Titanic" Monday evening. A: Well, the wrong information is in my file. I was at a concert Monday night. B: Well, your word overrules the file, sir. One moment, please. A: I knew you'd see it my way. B: Sir, I deleted the $10, but I had to add a $2 service charge to your bill. A: Am I in the Twilight Zone? You're charging me for a movie I never saw? B: Please don't blame me, sir. Blame the computer programmer. A: This is highway robbery. I've got a good mind to call the police! B: If it makes you feel any better, other guests feel the same way. 4 A: Why am I being charged $10 for a movie that I never ordered? B: Sir, according to your file, you spent Monday evening watching "Titanic." A: Well, the file is wrong. I was at a great concert that night. B: Well, this wouldn't be the first time that a file was wrong. Just a moment, please. A: Thank you for taking care of it so quickly. B: Sir, when I deleted the $10, the program automatically added a $2 service charge. A: You can't do that! You can't charge me for a mistake that you made! B: Sometimes you can't win for losing, sir. A: Well, now I've seen it all! What a rip-off this place is! B: I don't blame you, sir. Two dollars is a lot of money. 5 A: I need to know why I'm being charged $10 for a movie that I never ordered. B: Hmm. Your file shows that you watched "Titanic" Monday night. A: Monday night? Monday night I was at a great concert. B: Well, as they say, garbage in, garbage out. Let me correct this error, please. A: Thank you. It's very nice when problems can be solved quickly. B: When I deleted the $10, the computer automatically added a $2 service charge. A: Are you crazy? You made the mistake and now you're charging me for your mistake? B: Sir, if it makes you feel any better, the $2 service fee used to be $5. A: Why don't you just stick a gun in my ribs and take everything I have? B: Unfortunately, sir, you'll have to pay the $2, whether you like it or not.
