轻松商务口语第 48 课：Complaints - A Telephone Conversation-2

Mr. Clark: When will he be available?他什么时候回来？

Linda: He's not due back until next Tuesday.他要下周二才回来。

Mr. Clark: I urgently wanted to speak to him. Could you help me?我真急着要跟他讲话，您能帮我吗？

Linda: I'll certainly try, Mr. Clark.我尽力而为，克莱克先生。

Mr. Clark: I sent you an order four weeks ago and the goods have not yet arrived. And the last time I ordered various items from you they were not packed very well.我四周前寄给你们的订单现在还没有来货。还有我上次订的几样货没有包装好。
Linda: I'm sorry, Mr. Clark. I'll report the matter immediately.我很抱歉，克莱克先生。我将立即汇报这个情况。

Mr. Clark: Please ask Mr. Williams to look into this and let me know what has happened to my order. 请告诉威廉先生调查一下这件事，而且通知我我的订单出了什么差错。

Which of the two customers do you think would receive better attention? Mr. Brown or Mr. Clark? Mr. Brown and Mr. Clark are both likely to have their problems handled properly. However, Mr. Clark is more likely to get better attention because he was more friendly.你认为这两位顾客哪一位能得到比较好的关照：布朗先生还是克莱克先生？ 布朗先生和克莱克先生都会使他们的问题得到适当的处理。但是，克莱克先生看来能得到较好的关照因为他比较友好。

People honestly like to help friendly people, and in fact, Mr. Clark might receive excellent service. 人们真的都愿意帮助友好的人，事实上，克莱克先生将得到优质服务。

Mr. Brown, on the other hand, will probably receive ordinary service. Because he's "just another angry customer". 相反，布朗先生很可能将得到一般性的服务。因为他是“一个脾气暴躁的顾客”

It is very difficult sometimes to help angry people. Actually, Mr. Brown seems to not want any help, especially when he accuses the staff of inefficiency! 人们很难帮助一个脾气暴躁的人。事实上，布朗先生不想得到任何帮助，特别是当他指责低效率的员工时。