To Whom It May Concern:敬启者： I'm writing to complain about the cotton shirts we have received. The order arrived three weeks after the promised delivery date. This has caused serious problems with customers who were not prepared to wait. The quality of the blue shirts is very unsatisfactory and many of our customers have returned them. You sent us twelve red shirts which we did not order . We will return the inadequate shirts. We urgently need to place a large order for our summer season but do not feel we can do this unless you can promise that the order will be executed promptly and correctly. 我写信是要申诉关于我们收到的棉衬衫。 这个订单比允诺的交货期晚了三周。这让顾客久等引起一系列严重的问题。兰衬衫的质量很不好，许多顾客退货。 你寄来十二件我们没有订购的红衬衫。我们要退掉不合格的衬衫。我们急需为夏季销售大批订货，但除非你们保证我们的订单及时正确地办理，我们才敢给你们订单。
Reply to the letter of complaint: ......抱怨信的答复： Thank you for your letter. I am sorry that you have experienced problems with your order. I have looked into the issues you raised. The late delivery appears to have been due to a shipping company error. The order was sent to our warehouse on the day we received the order from you and the goods were sent to your three days later. The delay, must have obviously taken place after this. I am very sorry about your other two complaints. Please do return the poor quality shirts and the red shirts which you did not order. We shall, of course, credit you with their value. I would like to express my regret for these mistakes and say that I shall do everything I can to make sure errors do not occur again. You have been a good customer and we hope to continue doing business with you. 谢谢您的来信。 我非常抱歉您的订单出了问题。我已经调查了您所列举的问题。 货物晚到看来应归咎于轮船公司：在接到您订单的当天，我们就把货物运到了码头仓库，三天后就发货了。拖延很明显地一定是在这之后发生的。 对您谈到的另外两件事，我感到很抱歉。请退回质量不好的衬衫和那些你没有订购的红衬衫。我们将退回这些货款。 我再一次对我们的失误表示道歉，而且我将尽一切努力保证不再发生类似的失误。 您一直是我们的好顾客，我们希望继续与你们做生意。
