Tips on the approach 关于洽谈的提示 Be more friendly at the second call. 在第二次电话中要友善些
Handling objections 处理借口
O:I'll call you when I'm less busy. 我会在比较空闲时打电话给你. R:I realize there are occasions when a person can't take time out just at the moment. 我明白有时我们实在忙得不可开交. I'm sure you really are busy and I will not impose on you now. 我知道你真的很忙, 我不会现在打扰你. I will leave it to you to tell me when you'll have a few free minutes. 我会等你告诉我何时会有几分钟空档. Perhaps tomorrow afternoon at three? 或者明日下午三时.
