保险英语对话第 89 课：Handling Claims 处理索赔-1

Mr.Truman is going to have minor surgery the following month. 情景: 杜文先生在下个月会做一次小手术,

He has a health insurance plan with ABC Insurance Company. 他于ABC保险公司购买了一份健康保障计划,

Not knowing exactly the claim procedure, he's calling David for some help. 由于他不太了解索赔的手续, 所以致电大伟求助.

T:Hi, David, I think I need your help. 你好, 大伟, 我需要你的帮助.

A:Sure, Mr. Truman, what is it? 好的, 杜文先生, 有什么事?

T:You see, I went to the doctor yesterday. He said I would need to have an operation. 我昨天去看医生, 他说我要做一个小手术.

A:Oh, I feel really sorry for that. What is the problem? 噢, 我为此感到难过, 有 什么我可以帮忙的吗?

T:It's.... 是....