办公室英语口语第 63 课

A: I am very sorry to hear that you've been having so many problems, sir. 很抱歉听到您有这么多的麻烦，先生。

B: Well, sorry isn't good enough! What can you do to help me?是吗？光抱歉是不够的！你怎么帮我解决呢？

A: Well, to begin with, I'd like to ask you a few questions if I may? 好吧，首先请允许我问您几个问题。

B: Fine, whatever it takes to get this straightened out! 行，什么都行，只要能解决问题。

A: Good morning. Phyllis Seymour speaking. 早上好，我是菲莉丝·希莫。

B: Hi, Ms. Seymour? It's Allan Parker. I've been waiting to call you and thank you for all your help last week. 嗨，希莫女士？我是阿兰·帕克。我一直想打电话给你感谢你上星期的帮助。

A: Thank you very much, Mr. Parker. But, that is my job. 非常感谢，帕克先生。可那是我的工作呀。

B: Well, I want to let your boss know that she'd better hold on to you! You're a hard worker! 好哇。我想告诉你的老板她最好别失掉你。你是一个勤奋的人。

A: Hi, this is Ralph Simmons. With whom am I speaking? 你好，我是拉尔夫·西蒙斯。请问您是哪一位？

B: This is Paula Blake, Mr. Simmons. How can I help you? 我是波拉·布莱克，西蒙斯先生。请问您有什么事？

A: I'm hoping you can sort a few things out for me. Could you pull up my account? 我希望你能帮我清理些问题。你能查阅一下我的账户吗？

B: Certainly, sir. Just tell me your account number please. 当然可以，先生。请告诉我您的账号。