A: good morning. I understand that you've got a problem with your washing machine. I'm from the repair company.
B: excellent. Come in please. The washing machine is in the bathroom upstairs. It keeps breaking down.
A; when did it first break down?
A: about ten days ago. I've tried to use it since then. Sometimes it works and sometimes it doesn't. it's very frustrating.
B: is it still under warranty. If it is and I can't fix it, it would be quicker and easier to exchange it for a new one.
A: yes, it's still under warranty. Over the last few weeks, it's also been making a high-pitch noise when it's in use.
A: ok. I'll start by looking at the motor. I'll just unplug it and take a look inside the machine…..oh, yes. There's the problem. It's quite simple. I'll sort it out in a few minutes.
B: what's wrong with it?
A: part of the motor is loose. I can put it back in place quite easily.
B: that's great. Thanks very much. Would you like a cup of tea or coffee?
